Do products come back in stock if they're sold out?
Our collections are produced in limited runs. Once a style sells out, it is not guaranteed to return. Occasionally, we may reintroduce select pieces based on demand. To stay updated on future releases and restocks, join our newsletter.
How long does order processing take?
All orders are processed within 2-5 business days before shipment. During new releases or high-demand periods, processing times may extend slightly. Once your order ships, you'll receive a confirmation email with tracking details.
Do you ship internationally?
Yes, Gradox ships to selected international destinations. Shipping availability, costs, and delivery times are calculated at checkout based on your location. International orders may be subject to customs duties or taxes, which are the responsibility of the customer.
How long does delivery take?
Estimated delivery times after dispatch:
- Poland: 1-3 business days
- Europe: 3-7 business days
- Worldwide: 5-14 business days
Delivery times may vary depending on location, courier delays, or customs processing.
Can I change or cancel my order after placing it?
Once an order has been confirmed, it begins processing immediately, so we may not be able to modify or cancel it once processing has started. Please contact us as soon as possible and we'll do our best to assist.
What is your return policy?
We accept returns within 14 days of delivery, provided the item is unworn, unwashed, and in its original condition with tags attached. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
How do I initiate a return?
Contact us at info@gradox.pl with your order number and reason for return, and our team will guide you through the process.
What if my item is damaged or incorrect?
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with clear photos and we will resolve the issue promptly.
How should I care for my Gradox garments?
Care instructions vary by product and fabric. Please refer to the care label inside each garment for specific washing and drying guidelines to maintain quality and longevity.
How can I stay updated on new drops and releases?
Join our newsletter to receive early access to new collections, exclusive updates, and brand stories directly from Gradox.
Need more help?
Reach out anytime at info@gradox.pl and we'll get back to you.